payment and shipping
What payment options are there?
We offer the following payment options:
Credit card (American Express, Visa, Mastercard, Maestro), PayPal, Apple Pay, Google Pay, Shop Pay, Sofort, Klarna
Is the payment safe?
Your data will always be treated confidentially with us. This is prescribed by the legal provisions, in particular the General Data Protection Regulation (GDPR). Modern encryption, such as Secure Socket Layer (SSL), ensures that data is always transmitted securely.
How much are the shipping costs?
The shipping costs are generally displayed in the checkout.
Germany: 4.90 euros
Austria: 5.90 euros
From an order value of 35.00 euros, shipping is free.
Would you like to give away a voucher?
You are welcome to do it. We also offer vouchers. These are available as standard in sizes of EUR 10.00, EUR 25.00, EUR 50.00 and EUR 100.00. Other amounts on request. Please use our contact form and get in touch with us. In this case, no NFTs are assigned when purchasing vouchers, only when redeeming vouchers.
How long are vouchers valid?
2 year from the date of purchase.
How can you redeem a voucher?
At checkout you will be informed of a possible voucher as a means of payment. Then the billing takes place. Any credit will be credited to the customer account. If the amount of the voucher is not sufficient, an offset will be made. In this case, our usual terms of payment apply.
Can several vouchers be redeemed at the same time?
Only one voucher can be redeemed per purchase. Multiple vouchers cannot be accumulated and used for one order.
Do you have further questions about payment or an open invoice?
Please use our contact form and get in touch with us. We will answer your request as soon as possible.
Which countries do you ship to?
We ship our products from our logistics center in Germany.
We ship to these countries: Germany, Austria
Other countries will follow shortly
When will it be delivered?
If the goods are available, the goods will be shipped as quickly as possible, within Germany/Austria usually within 48 hours. If the goods are not available, on backorder or out of stock, you will receive a corresponding message.
How are returns handled?
The goods will be returned to the address on the delivery note. To protect the goods, the original outer carton must be used.
Are the goods securely packaged for transport and delivery?
We have developed special outer packaging that fully protects the valuable goods during transport.
Does the delivery already show external damage on delivery?
In this case, acceptance of the package must be refused. After the package has been sent back to us and arrives, we will check the situation and, if confirmed, send you a replacement. If the corresponding limited edition is out of stock, we will refund the costs or offer you an individual solution.
What to do if the content is corrupt?
In this case we need proof (picture) and an explanation. Please use our contact form and get in touch with us. We will then check the facts and, if confirmed, send you a replacement. If the corresponding limited edition is sold out, we will refund the costs or offer you an individual alternative solution.
Your delivery is not complete?
Please use our contact form and get in touch with us. We will look into the matter and in this case, of course, we will deliver the missing products to you as quickly as possible.
Have you been sent the wrong product?
Please use our contact form and get in touch with us. We'll look into the matter and in this case, of course, we'll deliver the right products to you as quickly as possible.
Order & return
Can orders be placed over the phone?
No, at the moment it is only possible to place orders online via our shop.
Would you like to know if your order was successful?
After receiving your order, an order confirmation will be sent by email.
Where can you see the order status?
The order status is displayed via the customer account. As soon as the goods leave our warehouse, you will also receive a shipping confirmation by email. Of course you can contact us at any time via our contact form.
Why is age verification necessary?
According to legal requirements, the sale of alcoholic products is generally only permitted to persons over the age of 18.
Your article is not in stock? When will you receive your order?
Delivery will take place as soon as the order is complete. If the article or part of the order is not available, you will receive information during the ordering process. You can then decide for yourself whether you want to cancel the order or benefit from further advantages of a reservation. We are happy to answer other questions via our contact form.
Would you like to change the order later?
As long as the purchase is not completed, changes are still possible at any time. Unfortunately, no changes are possible after checkout due to the complex NFT assignment.
Would you like to cancel your order?
Please use our contact form and get in touch with us. A cancellation must be carefully coordinated.
Your order is not delivered and got lost?
Please inform us and use the contact form. We will then check the facts and, if confirmed, send you a replacement. If the corresponding limited edition is out of stock, we will refund the costs or offer you an individual solution.
Cancellation and money refund
The full purchase price of the goods will be refunded to you, with the exception of the transport costs incurred. As soon as we have received your return, we will credit you with the invoice amount. The general terms and conditions and the right of withdrawal regulate the rest.
When will the return be refunded?
After the package has been sent back to us and arrives with us, the facts will be checked. the credit will then follow.
Do I need a customer account?
No, you do not need a customer account and you can also order as a guest. However, we recommend creating a customer account as your NFT will later be visible in your customer account.
Do you want to delete your account?
To delete your customer account, please use the contact form. You will then receive a written confirmation by email from us.
Would you like to change your email address?
Get in touch with us about this. You can use our contact form or send us an email.
Forgotten your password?
1. Visit our Account page
2. Click on "Forgot your password?"
3. Follow the instructions
We'll send you a confirmation email. Click on the link it contains to change your password.
Attention: The e-mail may have been filed in your mailbox under 'Spam'!
Would you like to change your address data?
1. Log into your customer account
2. Click on "Show addresses"
3. Edit your existing address or add a new one
NFTs, Blockchains & Smart Contracts
What is an NFT?
A "Non-fungible Token" (NFT) is a digital entity that represents a specific physical or virtual object in a blockchain, making it unique. You can imagine it like a painting by a famous artist.
Are NFTs valuable?
NFT can gain a lot in value due to their rarity and special nature. They can then be traded on platforms accordingly.
What can you do with an NFT?
You can keep NFTs, trade them and sell them. Buying and trading NFTs requires a crypto wallet and crypto coins.
what is mine
After purchasing an NFT, it must be minted. Minting generates new tokens in blockchains that use the proof-of-stake consensus mechanism. Minting is the opposite of mining, i.e. the process in which tokens are created in a proof-of-work system.
How do I get my NFT after purchasing a bottle?
After the purchase, an NFT is automatically assigned to the beverage bottle. Everything else, as well as the important and necessary wallet, is then explained by the instructions given there. You can find more information about this in the blog.
What is a Blockchain
A blockchain is a distributed, public database. In the context of cryptocurrencies, this database is used to manage monetary transactions. The term "chain" comes from the chain to which the transactions are added in chronological order.
What blockchain is used as a network for NFTs?
We use Polygon.
What are gas fees and how much are they?
Gas Fees are costs related to the energy consumption when trading NFTs. There are no gas fees with Polygon.
What is a smart contract
A smart contract is based on computer logs. This is a kind of digital contract based on blockchain technology. The terms of the agreement between "buyer" and "seller" are written directly in lines of code.
Is the smart contract secure?
Yes, the smart contract has been checked in an external audit.
MetaMask & Wallets
What is a MetaMask?
The MetaMask is a wallet app. MetaMask is a crypto wallet that supports all types of Ethereum-based tokens.
What is a wallet?
Wallets are tools for online payments, usually in the form of an app. The wallet stores digital versions of debit and credit cards.
Do I need a MetaMask?
Yes, to be able to mine the NFT after your order, you need a MetaMask.